FAQ

If you do not have a cargo insurance a formal claim must be submitted to Wallenius Wilhelmsen Ocean. Please keep in mind that all claims and/or notices of loss or damage must be filed within the period prescribed by the bill of lading or sea way bill and/or applicable law.

Take the following steps:

1. Compile the following documents:

• The statement of claims in detail.
• General statement of the damage together with the amount being claimed, name of vessel and voyage number.
• Bill of lading or booking number, vessel name and voyage number
• Survey report with original photographs or other documents to show the extent of the damage (written in English if possible or free translations to English will be accepted) or any others including photos.
• Itemized repair invoice or itemized estimate of repair costs.
• Signed dock receipt from port of loading and signed delivery record from port of discharge.
• All correspondence with WW Ocean or other parties regarding the damage.
• Any other documentation that may assist our examination of your claim.
• Your address, telephone numbers and e-mail address
• Subrogation form required if claimant is not cargo owner under WW Ocean B/L.
• Any other documents to be requested, case by case.

2. Send the above mentioned documents by postal or courier mail directly to:

Wallenius Wilhelmsen

Attn. Global Claims Department – Karen Umaña
300 Interpace Parkway
Building A,4th Floor
Parsippany NJ 07054 USA

If you have any questions please contact the Global Claims Team

By email: Claims＠walwil.com
By phone: 1-201 505-4002 (USA)

If your shipment was covered by cargo insurance we advise you to submit this matter directly to your insurance company. They will settle the claim with you in accordance with the terms of your insurance policy.

Carrier´s liability, if applicable, will be determined in accordance with the terms and conditions of the relevant bill of lading and applicable law.

If you have any questions please contact the Global Claims Team via Email, or as per below.

Phone:

1-201 505-4002 (USA)

Mailing address:

Wallenius Wilhelmsen
Attn. Global Claims Department – Karen Umaña
300 Interpace Parkway
Building A,4th Floor
Parsippany NJ 07054 USA

As a shipper you can prevent your cargo from being damaged by following a couple of simple rules of thumb. Make sure to provide the correct dimensions when booking your product with us. Incorrect dimensions may result in damages to your product when loading on our vessels. More information about cargo measurement can be found below.

In order for us to safely stow and carry your products on our vessels, they should be clearly marked with lifting points, lashing points, center of gravity, port of discharge, identification, dimensions etc. More details about cargo packaging can also be found below.

1. A preliminary notice of claim must be filed within three days of the date of delivery.
   
   Wallenius Wilhelmsen by virtue of the language on its bill of lading has the right to deny any claim which is filed after this period.
   
2. The preliminary notice claim shall include the following details:

• Wallenius Wilhelmsen Ocean bill of lading number.
• Name of the vessel and voyage number.
• A brief description of the cargo and nature of damage